Effective Date: 26.02.2024
Welcome to CycleHeatSolution, operated by Vorinca SRL. We are dedicated to providing exceptional customer service and ensuring your complete satisfaction with every purchase. Our Refunds, Returns, and Exchanges Policy is designed to outline the procedures, conditions, and timelines for refunds, returns, and exchanges, while also complying with relevant legal standards. If you have any questions or require assistance, please don’t hesitate to contact us at cycleheatsolution@gmail.com or visit us at Periam Strada Artarului nr 70, Timisoara, Romania.
1. Refund, Return, and Exchange Eligibility
1.1. To be eligible for a refund, return, or exchange, the following conditions must be met:
- The item must be in its original packaging, unused, and in the same condition as received.
- The refund, return, or exchange request must be initiated within 30 days of receiving the product.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
2. Return and Exchange Process
2.1. To initiate a return or exchange, please contact our customer support team at cycleheatsolution@gmail.com within the 30-day period. Provide your order number and specify whether you are requesting a return or exchange.
2.2. Once your request is approved, we will provide you with detailed instructions on how to return or exchange the item. Please ensure the item is securely packaged to prevent damage during transit.
2.3. You will be responsible for the shipping costs associated with returning the item unless the return or exchange is due to our error or a defective product.
3. Refund Process
3.1. Upon receiving the returned item and verifying its condition, we will process your refund within 30 days.
3.2. Refunds will be issued to the original method of payment used for the purchase, unless otherwise agreed upon.
4. Non-Refundable Items
4.1. Certain items are non-refundable, including:
- Products that have been used, damaged, or are not in their original condition.
- Gift cards or promotional items.
5. Exchange Availability
5.1. We offer exchanges for items of equal or lesser value, subject to availability. If the requested exchange item is unavailable, a refund or store credit will be provided.
6. Limitation of Liability
6.1. To the fullest extent permitted by law, CycleHeatSolution and Vorinca SRL shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the refund, return, or exchange process.
7. Contact Information
7.1. If you have any questions or concerns about our Refunds, Returns, and Exchanges Policy, please contact us at cycleheatsolution@gmail.com or visit us at Periam Strada Artarului nr 70, Timisoara, Romania.
Thank you for choosing CycleHeatSolution. We value your trust and strive to provide you with the best shopping experience possible.